" I am writing to you to let you know that one of your employees was very helpful today. Sean, the delivery gentleman for Arlington, was at the 2111 Wilson Boulevard building. I work on the 3rd floor—and he very graciously assisted me in bringing up boxes to my office. Sean went above and beyond the call of duty—I am impressed by his high level of customer service and I think it speaks very well of your organization."
Not an Impact Customer (Yet)
"We'll be a customer for life."
Resource Manager
National Mechanical Contractor
"Yes everything else works great, [the website is] very customer friendly and as good as Amazon. Thanks."
Deputy Director, Facility Operations and Project Management
Nonpartisan Think Tank
"I wanted to let you know that my order came in, some yesterday and the rest today (the larger chair mats today). Always delivered early, with a smile by Mark. Thanks so much for everything, and have a wonderful weekend!"
Administrative Assistant
National Business Lobbyist
"A very nice man just came and replaced [our coffee machine]. I hope he will be the regular tech if we need assistance.
He was unusually professional and nice. Please let his boss know that."
Executive Assistant
National Lobby Group
"It is your customer service, and attention to detail that allows us to maintain business with you. Your business, Impact, has exemplary service and you act on our behalf, and show your appreciation for the business. It is not unnoticed and is greatly appreciated."
Administration Manager
National Construction Firm
"...the man who dropped off our supplies this morning was incredibly nice. He has dropped off supplies to us a few times before, but this time he put all of the supplies away in the cabinets which saved me a lot of work! Not to mention sodas are very heavy! He deserved recognition so I just wanted to let you know."
Receptionist
CPA Firm, Washington, DC
"I love interacting with Mark. He is always professional, genuinely friendly, and it brightens my day when he delivers our snacks! Impact is very fortunate to have him represent them to their customers. Please pass this on to the people he works with."
Administrative Assistant
National Union
"Impact does an outstanding job for [us]! I think this is the sentiment among most here!"
Administrator
School Board, Maryland
"We did receive our jackets today! And I have to say, the Logos are perfect, greatly appreciated!!"
Administrator
National IT Firm
"I just wanted to send a quick note to let you know how much JSI appreciate's Sean. He sets the standard for delivery. He is professional, personable, polite, courteous, efficient,... I could go on and on. Sean is an example and deserves to be commended. He goes above and beyond with every delivery which not only speaks for himself, but also for the company."
Office Manager
Regional Public Health & Consulting Firm
"I wanted to send you a quick note in appreciation for how you run your team. Jesus and Josh installed 12 machines today and they did a FANTASTIC job. They were extremely efficient, courteous, knowledgeable, professional, and patient throughout the entire process.
We are very pleased overall with the service that Impact has offered and hope will continue to offer."
Human Resources Coordinator
Professional Consulting Firm, Virginia
"...All of you at IMPACT are such a fantastic team. Laura & Sharon are so motivated and brilliant in making the most of every opportunity and helping to make (Livengrin) me feel like I am their only account when I call with a question or problem. And, Vince you have such
customer-oriented work ethic. It’s so refreshing to have a hassle free vendor to
work with. ... I wish everyone was as lucky as me to
work with
such fine professional
employees as the three of you. I definitely recommend IMPACT to my other friends in the workplace. Please pass this along to Laura and Sharon."
Accounting Department
Nonprofit Treatment Center
"Just wanted to say that I think Impact does a great job! I have had not one problem with any of our back to school orders and there were a lot!
Whoever put them in place in purchasing, I think did a great job! Just wanted to let someone know.
Teacher
School Board, Maryland
"I just want to thank you and Debbie for all that you did for me to get the keys to file cabinet. The keys came in today; hopefully in the future we will not have to go through this.
Thanks again!!"
US Government Agency, headquarters in Washington, DC
"Eddie has always been very helpful whenever his presence has been needed in our office. He is knowledgeable of the [coffee] equipment he handles and he does not mind going the extra mile if needed.
We have had Impact as our office supplies and beverage provider for almost six years and in that time, Eddie always comes with a smile on his face whenever his services are needed."
Administrator
International News Media
"Great Customer Service!! I have been very happy with everyone I've dealt with at Impact, especially our service technician (Eddie). He installed our water cooler (and has been to our office several times). He has been most helpful and professional to deal with. He helped us trouble-shoot a problem we had installing our coffee makers. He is a great representative for Impact and a good example of what customer service is all about!"
Office Manager
Independent Research Firm; Washington, DC